How to delete your data

When a business connects a Facebook Page, Instagram professional account or another platform to the Service, we store an encrypted access token, the account's ID, name and username, and the metrics of posts published there. We do not store anyone's personal profile, friends, followers or messages.

Remove a connection yourself

• In the Service, open Settings → Connections and choose Disconnect next to the account. The token stops being used immediately.
• Or, on Facebook, open Settings & privacy → Settings → Business integrations, select the app and choose Remove. This revokes access at Meta's end. Other platforms have an equivalent "connected apps" setting.

Close a workspace

Workspace owners can cancel the plan on the billing page and ask us by email to close the workspace. We provide an export on request for 30 days and then delete its data, including stored tokens, metrics and content.

Ask us to delete data

Email support@nikodev.co.uk with the subject "Data deletion request" and the account or email address concerned. Within 30 days we delete the stored token and account details, the metrics collected for that account and, if you ask, your sign-in account and its audit history, and we confirm by email. Copies in encrypted backups are overwritten within 35 days. If the data belongs to one of our customers' audiences, we pass your request to that customer and help them answer it.

More about what we collect and why is in our privacy policy.